Even if the NX help documentation has been installed on a computer that has NX installed and running, the NX Help search function will not work without Java. An error reports that the Java plugin does not exist.
You may also receive one of the following errors:
The key on these alerts is “security settings”, indicating that the Windows Firewall settings have blocked the running of the Search Applet. Turn the firewall settings off to eliminate this situation.
There are also some browser options that may need to be adjusted. In Firefox, for example, a setting allows Firefox to always run the Java plugin. On the Firefox browser menu bar, select Tools->Add-ons.
Select “Plugins” from the list on the left.
On the right side, there are drop down options. Select the option of “Always Activate” for the Java™ Platform SE 7 U51 10.51.2.13 plugin entry in the list.
Additionally, there are some issues with using certain browsers to download Java. Internet Explorer 11, for example, will sometimes fail to copy all of the download data onto the computer.
Regardless, not only does Java need to be installed but there is a recommended procedure to ensure the most successful results. Siemens has published a procedure that should resolve this issue.
The following content is an excerpt from the Siemens Software Field Bulletin SFB-NX-7743:
Java 7 update 45 breaks NX Documentation search function
Affected Software: NX9.0 UGDOC, NX8.5 UGDOC, NX8.0 UGDOC and NX 7.5 UGDOC Associated PR Number(s): 1958533
Scope: Java 7 Update 45
Revision: N/A
------------------------------------------------------------------
PROBLEM:
Java 7 update breaks NX9.0, NX8.5, NX8.0 and NX7.5 NX Documentation search function
REMEDY:
The provided UGDOC fix has been developed for Java 7 Update 45 and NX9.0 UGDOC, NX8.5 UGDOC, NX8.0 UGDOC, or NX 7.5 UGDOC.
To verify the installed Java version:
Open Control Panel
Set 'View By:' to either 'Small Icon' or 'Large Icon'
Select .Programs and Features-
In the list of installed products, look for Java entries:
Java 7 Update 45
Java 7 Update 45 (64-bit)
If the Java installation is different than what is listed above, please remove the older Java versions and install Java 7 Update 45 from the following link:
http://www.java.com/en/download/manual.jsp
================================================================
1. Log on to the GTAC Web site at:
http://support.industrysoftware.automation.siemens.com/gtac.shtml
2. Select .Download and Upload files-.
3. Select -Download files-.
4. Login with your WebKey account.
5. On the 'Product Update' row, select the pull down menu and
use 'NX Unigraphics/NX/'
6. Select 'ugdoc'.
==================================================================
NOTE: There are different sections for NX9.0, NX8.5, NX8.0 and NX7.5. Please read the appropriate section.
==================================================================
===============================
For NX9.0 and Java 7 Update 45
===============================
1. Select 'nx9'
2. Select 'qagent'
3. Download nx85_nx9_java7_u45.zip.
4. Close all browser windows.
5. Extract the content of nx85_nx9_java7_u45.zip to a temporary location.
Copy the content to the following locations:
- C:\Program Files\Siemens\NX 9.0\UGDOC\html_files\nx_help\
- C:\Program Files\Siemens\NX 9.0\REL_INFO\release_notes\english
- C:\Program Files\Siemens\NX 9.0\REL_INFO\whatsnew\english
6. If the NX API Manuals are installed, complete the following:
Copy the extracted content to the following locations:
- C:\Program Files\Siemens\NX 9.0\UGDOC\html_files\nx_api\
For NX8.5 and Java 7 Update 45
===============================
1. Select 'nx85'.
2. Select 'qagent'
3. Download nx85_nx9_java7_u45.zip.
4. Close all browser windows.
5. Extract the content of nx85_nx9_java7_u45.zip to a temporary location.
Copy the content to the following locations:
- C:\Program Files\Siemens\NX 8.5\UGDOC\html_files\nx_help\
- C:\Program Files\Siemens\NX 8.5\REL_INFO\release_notes\english
- C:\Program Files\Siemens\NX 8.5\REL_INFO\whatsnew\english
6. If the NX API Manuals are installed, complete the following:
Copy the extracted content to the following locations:
- C:\Program Files\Siemens\NX 8.5\UGDOC\html_files\nx_api\
For NX8.0 and Java 7 Update 45
===============================
1. Select 'nx8'
2. Select 'qagent'
3. Download nx8_java7_u45.zip.
4. Close all browser windows.
5. Extract the content of nx8_java7_u45.zip to a temporary location.
Copy the content to the following locations:
C:\Program Files\Siemens\NX 8.0\UGDOC\html_files\nx_help\ C:\Program Files\Siemens\NX 8.0\REL_INFO\release_notes\english C:\Program Files\Siemens\NX 8.0\REL_INFO\whatsnew\english
===============================
For NX7.5 and Java 7 Update 45
===============================
** NOTE: 1/13/14 o Patch zip file has been updated to support IE 11.
1. Select 'nx75'.
2. Select 'qagent'
3. Download nx75_java7_u45.zip.
4. Close all browser windows.
5. Extract the content of nx75_java7_u45.zip to a temporary location.
Copy the content to the following locations:
- C:\Program Files\Siemens\NX 7.5\UGDOC\html_files\
- C:\Program Files\Siemens\NX 7.5\REL_INFO\release_notes\english
- C:\Program Files\Siemens\NX 7.5\REL_INFO\whatsnew\english
To test, start NX and select Help->NX Help. Your default browser should open up and a tab window added with the main page of the NX Documentation.
Go back to NX, select an NX command or option that opens an NX dialog, and select Help->On Context. Another tab should be added to your browser window with the content pertaining to the command or option that you started in NX.
If the responses match those above, Java and the appropriate plugins for NX are functioning successfully.
Garrett Koch
Application Engineer
Swoosh Technologies
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